Deposit Requirement

A 50% deposit is required at the time an order is placed. All deposits are non-refundable.

Order Cancellations

Orders may be canceled prior to shipment; however, the 50% deposit will not be refunded.

Once an order has shipped, it cannot be canceled.

Returns

Due to the nature of wholesale ordering, all sales are final.

Wholesale orders are intended for resale or organizational use and are not subject to consumer return policies.

Returns, exchanges, and refunds are not accepted except in cases of verified damage, shortages, or manufacturing defects as outlined below.

Damaged or Defective Items

Any claim for damaged or defective merchandise must be submitted within 7 days of delivery.

To submit a claim, customers must provide photographs of:

• The product(s)
  
• The shipping packaging
  
• The shipping label
  

Rise Wholesale reserves the sole right to determine whether an item is damaged or defective.

If a claim is approved, Rise Wholesale may, at its sole discretion, provide a replacement, credit, partial refund, or full refund.

Product Variations

Minor variations in stitching, fabric texture, embroidery, stuffing firmness, shape, color shade, or overall appearance are normal manufacturing variations and are not considered defects.

Shortages

Any shortage claim must be reported within 7 days of delivery.

Rise Wholesale reserves the right to investigate and verify all shortage claims before issuing replacements, credits, or refunds.

Shipping

Customers are responsible for providing accurate shipping information at the time of ordering.

Rise Wholesale is not responsible for delays caused by shipping carriers, weather, customs processing, or other circumstances beyond our control.

Limitation of Liability

Rise Wholesale's maximum liability for any approved claim shall not exceed the purchase price of the affected merchandise.

Right to Refuse Claims

Rise Wholesale reserves the right to deny any return, replacement, refund, credit, or shortage claim that does not comply with this policy.

By placing an order, the customer acknowledges and agrees to the terms of this Returns & Refunds Policy.

Accepted Payment Methods: All payments are processed securely online via credit card or debit card. Cash on delivery (COD) is not accepted.

Cancellations: Orders may be cancelled and deposits fully refunded provided production has not yet begun. To request a cancellation please contact us as soon as possible. Cancellation requests made after production has begun will not be eligible for a refund.

Damaged Products: If you receive damaged products please contact us within 7 days of delivery with photos documenting the damage and the quantity affected. Refunds for damaged items will be issued on a per-unit basis based on the quantity and extent of damage received.

Questions: If you have any questions regarding your payment or order status please contact us at troy.louis@consolidus.com